Return & Refund Policy

We have a 30-day return policy, which means you have 30 calendar days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags attached, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, please contact us at contact@fururumo.com.

Returns should be sent to the following address: 3012 Bristol Сreek Drive apt 302, Morrisville, North Carolina, USA 27560

[INSERT RETURN ADDRESS]

If your return is approved, we'll provide instructions on how and where to send your package. Customers are responsible for all return shipping costs unless the return is due to our error, a defective item, a damaged item, or an incorrect item received.

Items returned without first requesting a return will not be accepted.

If you have any questions about returns, please contact us at contact@fururumo.com.

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Damages and Issues

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We'll evaluate the issue and work with you to resolve it as quickly as possible.

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Non-Returnable Items

The following items cannot be returned:

• Personalized or custom-made products
• Gift cards
• Final sale items (if applicable)

If you have any questions about whether your item is eligible for a return, please contact us before sending it back.

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Exchanges

The fastest way to receive a different item is to return the original item. Once your return has been approved, you may place a new order for the item you'd like instead.

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European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

The item must be unused, with tags attached, in its original packaging, and accompanied by proof of purchase.

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Refunds

Once we've received and inspected your returned item, we'll notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved and you haven't received it, please contact us at contact@fururumo.com.